1. Contracting Party and Contact Details
1.Application name: Suara.
2.Operator: SUARA TECHNOLOGY (M) SDN BHD.
3.Place of registration: Malaysia.
4.Customer support email: support@suara.cc.
5.Privacy contact email: privacy@suara.cc.
If you have any questions about this Agreement, your account, payments, complaints, reports, content review, privacy or other matters, you may contact us through the contact details above.
2. Services
1.Suara is an online social entertainment platform focused on voice-based social networking, voice interaction and community communication.
2.We may provide users with the following services:
- Account registration, login and profile management;
- Voice rooms, chat rooms, multi-user voice connection, private messaging, comments, following, likes and other social features;
- Personal space, community posts, text, images, audio, video and other content publishing features;
- Virtual gifts, virtual coins, membership, levels, tasks, events and other interactive entertainment features;
- Features related to hosts, room owners, administrators or other platform roles;
- Customer support, complaints, reporting, appeals and safety review services;
- Other features related to Suara services.
3.We may add, adjust, suspend or terminate service content based on business development, user experience, technical updates, compliance requirements or security needs. If a material change is involved, we will notify you through in-app notices, announcements, emails or other reasonable methods.
3. Account Registration and Use
1.When registering for or using Suara services, you shall provide true, accurate, complete and up-to-date account information.
2.You may register or log in to Suara using a mobile phone number, email address, third-party login method or any other method supported by the Platform.
3.You are responsible for properly safeguarding your account, password, verification code, login device and other authentication information. Losses or liabilities arising from your voluntary disclosure, transfer, lending, sharing of your account or failure to properly safeguard login information shall be borne by you, unless otherwise provided by law.
4.Without our written consent, you may not sell, rent, lend, transfer, gift, share or otherwise dispose of your Suara account.
5.If we discover that an account is subject to theft, impersonation, fraud, abnormal login, unlawful or non-compliant conduct, infringement of others rights, disruption of platform order or other security risks, we may, depending on the circumstances, take reasonable measures including identity verification, restricting certain functions, freezing the account, suspending services or other appropriate actions.
6.You may modify your profile, binding information or apply for account cancellation in the manner provided by the Platform. Where account security, unfinished transactions, dispute handling, investigation of violations, regulatory requirements or legal obligations are involved, we may need to delay processing and will explain the reason to you within a reasonable scope.
7.We will not impose unreasonable restrictions such as "users can never cancel their accounts" or "mobile phone numbers can never be unbound". However, account cancellation, unbinding or data deletion must comply with account security, payment settlement, consumer protection, anti-fraud, anti-money laundering, dispute handling and applicable legal requirements.
4. User Eligibility and Minors
1.Suara provides services to users who have the legal capacity required to use the services.
2.If you are under 18 years old, or have not reached the age at which you may independently consent under the laws of your country or region, you should use Suara with the consent and guidance of your parent or legal guardian.
3.Minors must not use features that are unsuitable for their age, and must not make top-ups, tips, purchases of virtual items or other paid transactions without the consent of their parent or legal guardian.
4.If a parent or legal guardian believes that a minor has used Suara, made a top-up, uploaded information or published content without consent, the parent or legal guardian may contact us through our customer support email. We will verify the matter and handle it reasonably in accordance with applicable law.
5.We may, in accordance with applicable law, platform safety needs or minor protection requirements, apply age verification, function restrictions, spending limits, content restrictions, service suspension or account closure to accounts involving minors.
5. User Conduct Rules
When using Suara services, you shall comply with applicable laws and regulations, this Agreement, platform rules, community guidelines and public order. You must not use Suara to engage in any of the following conduct:
1.Publishing, disseminating, uploading, displaying or sharing unlawful, fraudulent, infringing, harassing, threatening, hateful, discriminatory, violent, pornographic, gambling-related, terrorist, extremist, scam-related, false or otherwise inappropriate content;
2.Impersonating any person, organization, platform staff member, host, agency, brand or other entity;
3.Infringing any other person’s privacy, reputation, portrait rights, intellectual property rights, trade secrets, personal data or other lawful rights and interests;
4.Publicly disclosing another person’s telephone number, address, identity document, photo, voice, chat record, payment information or other personal data without consent;
5.Inducing, organizing or participating in gambling, illegal betting, illegal financial activities, money laundering, fraud, pyramid schemes, false investment, illegal top-up, cash-out or other illegal transactions;
6.Using plug-ins, scripts, bots, automated programs, emulator-based mass operations, cheating tools or other methods that undermine platform fairness;
7.Maliciously spamming, harassing, insulting, threatening, stalking, inducing unsafe offline contact or otherwise damaging other users’ experience;
8.Attacking, intruding into, interfering with, cracking, reverse engineering, scanning, testing or damaging Suara systems, servers, networks, interfaces, security mechanisms or data;
9.Scraping, copying, storing, training on, selling, transferring, publicly displaying or commercially using platform data, user information, audio, images, videos, text or other content without authorization;
10.Damaging the rights and interests of the Platform, users or third parties through false transactions, abnormal top-ups, refund fraud, unauthorized card use, unauthorized use of payment accounts or other methods;
11.Disseminating viruses, Trojan horses, malicious code, phishing links, fraudulent links or other content that may harm device, account or data security;
12.Circumventing platform review, risk control, bans, restrictions or other security measures in any manner;
13.Engaging in any other conduct that violates laws and regulations, this Agreement, community rules, public order and good morals or reasonable platform management requirements.
6. Content Publishing and User Responsibility
1.Text, images, avatars, nicknames, voice, audio, videos, comments, posts, live streams or other content that you publish, upload, send, display or share through Suara are collectively referred to as "User Content".
2.You are responsible for your User Content and account activities. You warrant that you have the lawful rights required to publish the relevant content and that the content will not violate laws, this Agreement or any third-party rights.
3.User Content does not represent Suara’s views, position or commitments. We do not guarantee the truthfulness, accuracy, completeness, legality or reliability of User Content.
4.You should be careful when publishing personal data, contact details, addresses, identity documents, bank information, private photos, private voice recordings, minors’ information or other sensitive information in public areas.
5.Suara is a social interaction platform, and other users may screenshot, record, save, forward or distribute public content. Although we will handle violations in accordance with platform rules, we cannot fully control the actions of other users or third parties.
6.If you discover any unlawful, infringing, harassing, fraudulent, non-compliant or inappropriate content, you may complain to us through the platform reporting function or customer support email. We will handle the matter in accordance with platform rules and applicable law.
7. Content License
1.You retain the rights that you lawfully have in your User Content.
2.For the purpose of providing, operating, displaying, distributing, promoting, improving and protecting Suara services, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to copy, store, display, transmit, adapt formats, translate, technically process and review for safety your User Content.
3.The license above is limited to the following purposes:
1.Displaying and transmitting your content within Suara services;
2.Supporting features such as voice rooms, chat rooms, community, personal profiles, recommendations, search and sharing;
3.Conducting content review, safety risk control, complaint handling and investigations of unlawful or non-compliant conduct;
4.Conducting backup, caching, format conversion, technical adaptation and system maintenance;
5.Using your content within a reasonable scope for Suara service promotion, event display or product promotion. However, we will not use your portrait, voice or personal image alone in commercial advertisements that clearly exceed the purposes of platform services unless we obtain your additional consent.
4.After you delete User Content or cancel your account, we will delete, hide or anonymize the relevant content in accordance with platform rules and applicable law, except in the following circumstances:
1.Where laws and regulations require retention;
2.Where retention is needed for safety, risk control, complaints, disputes, audits or regulatory requirements;
3.Where the content has been lawfully saved, forwarded or cached by other users;
4.Where short-term copies remain in technical backup systems;
5.Where records are necessary to protect lawful rights and interests.
5.This Agreement does not require you to transfer ownership of your User Content to Suara, nor does it grant Suara permanent exclusive ownership or control of your User Content.
8. Platform Intellectual Property
1.The software, programs, interfaces, designs, icons, marks, trademarks, names, text, images, audio, videos, animations, effects, features, technology, code, databases, algorithms, documents and other platform content in Suara services, except for User Content or third-party licensed content, are protected by intellectual property rights or lawful use rights owned by Suara or the relevant rights holders.
2.Without written permission from Suara or the relevant rights holder, you may not copy, modify, translate, adapt, reverse engineer, decompile, sell, rent, distribute, publicly display, transmit, scrape, mirror, commercially use or otherwise exploit Suara services or platform content.
3.You may not use Suara’s name, logo, trademarks, brand elements, interface screenshots or other commercial identifiers in a way that suggests any cooperation, agency, authorization, endorsement or other relationship with Suara unless you have obtained our written permission.
9. Virtual Coins, Virtual Gifts and Paid Services
1.Suara may provide virtual coins, virtual gifts, membership, decorations, effects, levels, event benefits or other paid digital services. The specific names, prices, usage methods, validity periods and restrictions shall be as displayed on the relevant pages in the App.
2.Virtual coins, virtual gifts and other virtual items may only be used within the Suara platform in accordance with the applicable rules. They are not legal tender, electronic money, securities, stored value payment instruments, deposits, financial products or any promise of real-world property returns.
3.Unless expressly provided by platform rules or applicable law, virtual coins, virtual gifts and used digital services are generally not exchangeable for cash, transferable outside the Platform, withdrawable, refundable, replaceable or usable for transactions outside the Platform.
4.You may not privately buy, sell, resell, cash out, rent, transfer, pledge, guarantee or otherwise trade virtual coins, virtual gifts, account benefits or in-platform digital items through any unofficial method.
5.If we detect abnormal top-ups, unauthorized card use, refund fraud, illegal cash-out, money laundering risks, use of system vulnerabilities to obtain virtual items, false transactions or other violations, we may take measures such as suspending transactions, freezing virtual items, restricting accounts, reversing abnormal benefits, cancelling orders, refusing services, and cooperating with payment institutions or law enforcement investigations.
6.If you purchase paid services through Apple App Store, Google Play or other third-party payment channels, the payment, refund, tax and dispute handling rules of the relevant third-party platform may also apply.
7.If you believe there is an error in a top-up, deduction or virtual item, please contact us promptly. After verification, we will handle the matter reasonably in accordance with platform rules, payment channel rules and applicable consumer protection laws.
10. Hosts, Room Owners, Events and Earnings
1.Suara may provide certain users with functions relating to hosts, room owners, administrators, agencies, event participants or other special roles. The specific application conditions, permissions, earnings, settlement, assessment and management rules shall be subject to rules separately published by the Platform or agreements separately entered into by the parties.
2.Levels, gifts, popularity, rankings, event rewards or other display data within the Platform do not constitute a fixed income commitment, employment relationship, agency relationship, partnership or investment return commitment.
3.If Suara provides creator earnings, host revenue sharing, event bonuses or other settleable benefits, the relevant taxes, identity verification, settlement conditions, violation deductions, payment cycles, refund reversals and compliance obligations shall be governed by the applicable special rules of the Platform and applicable law.
4.Users must not obtain earnings, rankings or event rewards through false interaction, gift manipulation, inducing top-ups, fraud, malicious refunds, false identity or other improper methods.
11. Community Management and Violation Handling
1.To maintain platform safety, user experience and lawful rights and interests, we may handle suspected violating content or accounts based on user reports, system detection, manual review, regulatory requirements or other reasonable grounds.
2.Measures for handling violations include, but are not limited to:
1.Reminders, warnings or educational notices;
2.Deleting, hiding, blocking, downranking or restricting distribution of relevant content;
3.Restricting comments, private messages, speech, voice connection, room creation, gift sending, gift receiving, revenue settlement or other functions;
4.Suspending or freezing accounts or requiring identity verification;
5.Deducting, reversing or freezing abnormally obtained virtual items, event rewards or earnings;
6.Cancelling event eligibility, host status, room owner status or administrator status;
7.Permanently closing accounts;
8.Reporting to payment institutions, app stores, partners, regulators or law enforcement authorities;
9.Taking other measures permitted by law.
3.We will, as far as reasonably possible, take proportionate measures based on the nature of the violation, severity, impact, user history and degree of intentional misconduct.
4.If you believe that a handling decision is incorrect, you may submit an appeal through the in-app appeal channel or customer support email. We will review it within a reasonable time.
5.For serious illegal conduct, safety threats, fraud, infringement of others’ rights, system attacks, money laundering risks, minor safety risks or other urgent circumstances, we may take necessary measures immediately without prior notice.
12. Third-Party Services
1.Suara services may include third-party login, third-party payment, advertising, social sharing, cloud services, data analytics, content review, maps, external links or other third-party services.
2.Third-party services are independently provided by the relevant third parties. Their terms of service, privacy policies, charging rules, refund rules and limitations of liability are determined by those third parties.
3.When using third-party services, you should read and comply with the applicable third-party terms. Suara does not guarantee the content, stability, security, legality or results of third-party services, unless otherwise required by law.
13. Privacy and Personal Data Protection
1.We value the protection of your personal data.
2.We will process your personal data in accordance with Suara’s Personal Data Protection Notice / Privacy Notice and applicable personal data protection laws.
3.Suara’s Personal Data Protection Notice / Privacy Notice forms an important part of this Agreement. Before using Suara services, you should carefully read and understand that privacy notice.
4.If there is any inconsistency between this Agreement and the privacy notice regarding the processing of personal data, the privacy notice shall prevail. For matters involving accounts, services, transactions, User Content or community rules, this Agreement and the applicable special rules shall prevail.
14. Advertising, Promotions and Notifications
1.Suara may display advertisements, events, promotional content, brand collaboration content or third-party commercial information within the services.
2.We will endeavor to distinguish platform content, User Content and commercial promotional content, but we do not guarantee that all third-party promotional content is fully accurate, complete or suitable for your needs.
3.Transactions, communications, disputes or losses between you and third-party advertisers, merchants or service providers shall be handled between you and the relevant third party, unless the law provides that Suara must bear responsibility.
4.We may send you service notifications, security reminders, system announcements, account messages, event information or marketing information. You may manage marketing notifications in accordance with the privacy notice or App settings, but necessary service notices such as verification codes, security reminders, order notices and system maintenance notices may not be fully disabled.
15. Service Changes, Interruptions and Termination
1.We will endeavor to keep Suara services safe, stable and continuously available. However, internet services may be affected by devices, networks, carriers, third-party services, system maintenance, hacking, malicious behavior, force majeure, regulatory requirements or other factors.
2.We may suspend, interrupt, restrict or terminate part or all of the services for the following reasons:
1.System maintenance, upgrades or technical adjustments;
2.Interruption of third-party services;
3.Business adjustment or product discontinuation;
4.Safety risks, fraud risks or unlawful or non-compliant risks;
5.Legal, regulatory, judicial or law enforcement requirements;
6.Force majeure or events beyond reasonable control.
3.For planned maintenance, we will try to provide advance notice. For urgent security incidents, system failures, unlawful risks or force majeure events, we may be unable to provide advance notice.
4.If Suara permanently terminates a paid service, we will handle your purchased but unused and still valid benefits reasonably in accordance with applicable law, payment channel rules and platform rules.
16. Disclaimers
1.Suara provides the services to you on an "as is" and "as available" basis. To the maximum extent permitted by law, we do not warrant that the services will be uninterrupted, error-free, completely secure, fully meet all of your expectations, or that User Content will be completely true, accurate, lawful or reliable.
2.Suara is not responsible for offline contact, private transactions, private communications, third-party links, third-party advertisements, third-party services or decisions made by users themselves, unless otherwise required by law.
3.You understand and agree that social platforms may involve risks arising from inappropriate content, false information, harassment, fraud, impersonation, infringement or other conduct by other users. Please remain safety-conscious and avoid disclosing personal data, payment information or engaging in private transactions.
4.Nothing in this Agreement excludes or limits any consumer rights, statutory liabilities or other mandatory rights that cannot be excluded or limited under applicable law.
17. Limitation of Liability
1.To the maximum extent permitted by applicable law, Suara and its affiliates, directors, employees, agents and partners shall not be liable for indirect, incidental, special, punitive or consequential losses arising from the following:
1.Service interruption, delay, error or data loss;
2.User Content or third-party content;
3.Disputes, offline contact or private transactions between users;
4.Unauthorized access to accounts;
5.Problems with third-party services, payment channels, app stores or network operators;
6.Events beyond our reasonable control.
2.To the extent permitted by applicable law, Suara’s total liability to you shall not exceed the total service fees actually paid by you to Suara in the twelve months before the event giving rise to liability. If you have not paid any fees, liability shall be limited to the minimum scope permitted by applicable law.
3.The limitation of liability above does not apply to liability arising from intentional misconduct, gross negligence, fraud, personal injury, mandatory consumer rights or liabilities that cannot be limited by law.
18. User Indemnity
1.If Suara, its affiliates, employees, partners or third parties suffer claims, losses, fines, costs, attorneys’ fees or other liabilities due to your breach of this Agreement, platform rules or applicable law, or due to your User Content, account activities, infringement, fraud, non-compliant transactions, private transactions, malicious complaints or other improper conduct, you shall, to the extent permitted by applicable law, bear the corresponding responsibility and indemnify the relevant losses.
19. Updates to this Agreement
1.We may amend this Agreement based on changes in laws and regulations, regulatory requirements, business changes, product updates or platform management needs.
2.If an amendment materially affects your important rights or obligations, we will notify you through in-app pop-ups, in-app notices, website announcements, emails or other reasonable methods.
3.The updated Agreement shall take effect from the effective date stated in the announcement or notice.
4.If you do not agree to the updated Agreement, you may stop using Suara services and may apply for account cancellation in accordance with platform rules. Your continued use of Suara services after the Agreement has been updated will be deemed as your acceptance of the updated Agreement.
20. Governing Law and Dispute Resolution
1.The formation, interpretation, performance and dispute resolution of this Agreement shall be governed by the laws of Malaysia, without prejudice to any mandatory consumer protection rights you may have under the laws of your country or region.
2.Any dispute arising from this Agreement or Suara services shall first be resolved through friendly consultation between the parties.
3.If consultation fails, the parties agree to submit the dispute to the courts of competent jurisdiction in Malaysia, unless mandatory applicable law provides otherwise.
4.If you are a consumer in another country or region, you may also have rights under mandatory local consumer protection laws. This Agreement is not intended to exclude such non-excludable statutory rights.
21. Miscellaneous
1.This Agreement constitutes the main agreement between you and Suara regarding the use of Suara services. Community rules, top-up rules, event rules, host rules, privacy notice, third-party SDK list and other rules separately published by the Platform form supplementary parts of this Agreement.
2.If any provision of this Agreement is held to be invalid, unlawful or unenforceable, the validity of the remaining provisions shall not be affected.
3.Our failure to immediately exercise any right under this Agreement shall not be deemed a waiver of that right.
4.You may not assign your rights or obligations under this Agreement without our written consent. We may assign our rights and obligations under this Agreement due to merger, acquisition, reorganization, business transfer or other reasons permitted by law.
5.This Agreement may be provided in Chinese, English, Bahasa Malaysia or other language versions. If there is any inconsistency between language versions, the English version shall prevail, unless Malaysian law mandatorily requires another language version to prevail.
22. Contact Us
If you have any questions about this Agreement, your account, top-ups, virtual items, complaints and reports, content review, appeals or other matters, please contact us through the following methods:
Customer support email: support@suara.cc
Privacy contact email: privacy@suara.cc
Operator: SUARA TECHNOLOGY (M) SDN BHD
Place of registration: Malaysia
We will handle your request within a reasonable time.